Refund Policy

Moja Consultants operates strictly as a service-based business. Our services include business compliance, company registrations, branding, marketing material development, and business consulting — all of which are custom-delivered and non-tangible.

No Refund Policy

Moja Consultants does not offer refunds under any circumstances, including but not limited to:

• Client-initiated cancellations or change of mind
• Dissatisfaction after work has commenced or been completed
• Failure to use, submit, or redeem a service
• Delays caused by external entities such as CIPC, SARS, CIDB, NHBRC, or COIDA

By proceeding with payment, the client acknowledges and agrees to this no-refund policy in full.

Nature of Our Services

Our services are time-based, professional, and highly customized. These include, but are not limited to:

• CIPC services (company registration, amendments, reinstatements)
• Tax & SARS services (eFiling, registered representative, tax clearance)
• CIDB, COIDA, CSD, and NHBRC applications
• Branding & design (logos, profiles, flyers, signage, stationery)
• Company documents & business compliance advisory

Once payment is received, work begins and resources are allocated — therefore, no refunds will be issued.

Client Responsibilities

Clients are responsible for providing accurate information, understanding the service requested, and responding to follow-ups. Failure to fulfill these responsibilities does not constitute grounds for a refund.

Service Adjustments

While no refunds are issued, Moja Consultants may — at its discretion — consider minor revisions to branding work or rescheduling services when communication is timely.

Agreement Confirmation

By making payment to Moja Consultants, the client confirms that they have read, understood, and agreed to this refund policy in full.